Privacy Policy
Last updated: 12 June 2026
At Darkolates ("Darkolates", "we", "us", or "our"), your privacy matters to us. This Privacy Policy explains what information we collect when you visit shop.darkolates.com or purchase from us, how we use it, and the choices you have. By using our website or placing an order, you agree to the practices described below.
1. Information We Collect
We collect information that helps us process your orders and improve your experience:
Information you give us
Contact & identity details — your name, email address, and phone number.
Delivery details — your shipping and billing address.
Order details — the products you buy, order history, and any preferences or notes you share.
Communications — messages you send us by email, phone, WhatsApp, the contact/consultation forms, or social media.
Consultation details — if you book a chocolate or nutrition consultation, the health goals or preferences you choose to share.
Information collected automatically
Usage & device data — IP address, browser type, device, pages visited, and how you interact with the site.
Cookies & similar technologies — used to keep your cart, remember preferences, and understand site performance (see Section 6).
Payment information: We do not store your full card or banking details. Online payments are processed by secure third-party payment gateways, who handle your payment data under their own security standards (PCI-DSS).
2. How We Use Your Information
To process, pack, ship, and deliver your orders, and to send order confirmations and updates.
To respond to your enquiries, provide customer support, and manage consultation bookings.
To process payments and prevent fraud.
To send you offers, new launches, and updates — only where you have opted in. You can unsubscribe at any time.
To improve our products, website, and service.
To comply with legal, tax, and regulatory obligations.
3. How We Share Your Information
We do not sell or rent your personal information. We share it only with trusted parties who help us run our business, and only as needed:
Logistics & courier partners — to deliver your order (name, address, phone).
Payment gateways — to process your payment securely.
Service providers — such as hosting, email, analytics, and communication tools that operate on our behalf.
Legal authorities — when required by law, regulation, or to protect our rights and safety.
4. Data Retention
We keep your information only for as long as necessary to fulfil the purposes set out in this policy — including order, accounting, tax, and warranty records required by law — after which it is securely deleted or anonymised.
5. Data Security
We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Cookies
Our website uses cookies and similar technologies to keep your shopping cart working, remember your preferences, and measure site performance. You can control or disable cookies through your browser settings, though some features may not work as intended if you do.
7. Your Rights
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may:
Request access to the personal information we hold about you.
Ask us to correct or update inaccurate information.
Request deletion of your information, where we are not required to retain it.
Withdraw consent for marketing communications at any time.
To exercise any of these rights, contact us using the details below.
8. Third-Party Links
Our site may link to third-party websites and social platforms (such as Instagram, YouTube, or payment pages). We are not responsible for the privacy practices of those sites; please review their policies separately.
9. Children's Privacy
Our website and products are intended for customers aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised "Last updated" date. Please review it periodically.
11. Contact Us
For any questions about this Privacy Policy or your information, reach us at:
Darkolates
#66, 2nd Cross, 2nd Main, Kathriguppe, BSK 3rd Stage, Bengaluru – 560085, Karnataka, India
Email: info@darkolates.com
Phone / WhatsApp: +91 86606 94724