Terms & Conditions
Last updated: 12 June 2026
Welcome to Darkolates. These Terms & Conditions ("Terms") govern your use of shop.darkolates.com (the "Website") and the purchase of any products from us. By accessing the Website or placing an order, you agree to these Terms. Please read them carefully. If you do not agree, please do not use the Website.
1. Definitions
"Darkolates", "we", "us", and "our" refer to Darkolates, operating from Bengaluru, Karnataka, India. "You" and "your" refer to the user or customer. "Products" refers to the chocolates and related items offered for sale on the Website.
2. Eligibility
You must be at least 18 years of age and capable of entering into a legally binding contract to purchase from us. By placing an order, you confirm that the information you provide is accurate and complete.
3. Products & Description
Our products are handcrafted artisan dark chocolates made with natural ingredients. As a result:
Slight variations in colour, texture, appearance, and taste are natural and not defects.
Product images are for illustration; actual products may vary slightly.
Our chocolates may contain or be processed alongside nuts, milk, and other allergens. Please check the product description and packaging, and consult us if you have allergies.
Nutritional and health-related statements are for general information and are not medical advice.
4. Pricing
All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
Prices, offers, and product availability may change at any time without prior notice.
While we take care to display accurate prices, errors may occur. If a product's correct price differs from the price shown, we may cancel the order and refund any amount paid.
5. Orders & Acceptance
Your order is an offer to purchase. We reserve the right to accept or decline any order at our discretion — for example, due to stock availability, suspected fraud, pricing errors, or delivery limitations. A contract is formed only when we confirm dispatch of your order. If we cannot fulfil an accepted order, we will notify you and refund any payment made.
6. Payment
Payments are processed through secure third-party payment gateways. We do not store your card or banking details. You agree to provide valid and authorised payment information. Orders are processed only after successful payment confirmation (or as otherwise agreed for any cash-on-delivery option, where available).
7. Shipping, Returns & Refunds
Delivery of products is governed by our Shipping Policy. Returns, replacements, and refunds are governed by our Refund Policy. Please review both, as our products are perishable food items with specific handling requirements.
8. Intellectual Property
All content on this Website — including the Darkolates name, logo, designs, text, graphics, product photography, and packaging — is the property of Darkolates and protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use any content without our prior written permission.
9. Acceptable Use
You agree not to use the Website for any unlawful purpose, to attempt to gain unauthorised access to our systems, to disrupt the Website, or to misuse it in any way that could harm Darkolates or other users.
10. Disclaimers & Limitation of Liability
The Website and products are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Darkolates is not liable for any indirect, incidental, or consequential damages arising from the use of the Website or products. Our total liability for any claim relating to a product is limited to the amount you paid for that product.
11. Third-Party Links
The Website may contain links to third-party sites and social media. We are not responsible for their content, products, or privacy practices.
12. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.
13. Changes to These Terms
We may revise these Terms from time to time. The current version will always be available on this page with the "Last updated" date. Continued use of the Website after changes constitutes acceptance of the revised Terms.
14. Contact Us
Darkolates
#66, 2nd Cross, 2nd Main, Kathriguppe, BSK 3rd Stage, Bengaluru – 560085, Karnataka, India
Email: info@darkolates.com
Phone / WhatsApp: +91 86606 94724